Shipping and Delivery
1. Delivery terms.
Processing begins the day that you finalize your design. Most stock items are shipped in 1-3 days. Most custom orders are shipped in 2-7 days. For rush orders, please email our customer service department firstname.lastname@example.org Orders may be divided into multiple shipments. Orders can be tracked in the My Account tab. Unless otherwise specified, all delivery dates are estimates only.
Most Signaids products can be shipped to all Canadian. addresses through Canada Post. Heavy, oversized, and other such items may require an alternate shipping method to be used. If this occurs you will be contacted for your approval prior to shipping.
Due to the cost to ship heavy, oversized, and other such items , free shipping, if offered, is valid only within Canada Posts' weight limits, and excludes heavy or oversized items. Unless you specify a particular shipper, Signaids reserves the right to use the lowest-cost carrier.
Most products can be shipped internationally. If outside Canada, brokerage fees, taxes and duties may apply. Many of our products are Made in Canada and this may save you duty charges under Free Trade Agreements. Free shipping applies only to items shipped within Canada. International orders must be prepaid prior to shipping.
Some heavy or oversized items cannot be shipped internationally. We do not accept international returns.
3. Damaged goods.
All goods are sold F.O.B. Signaids facilities. If your goods are damaged in transit, all claims for damage or loss must be made directly with the carrier within 7 days of receipt of goods. All shipments should be inspected upon receipt.